Dogged pursuit of medical negligence and non-road-traffic accident claims helped NAHL (NAHL) post a 16 per cent increase in first-half adjusted operating profit to £7m. The National Accident Helpline operator, which passes on vetted enquiries to a panel of 56 law firms in return for a small margin, also benefited from its takeover of Fitzalan Partners, which targets the residential property claims market.
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Growing volumes of personal injury and medical negligence claims drove NAHL's total enquiries up 9 per cent, which translated into an 11 per cent rise in income from solicitors. However, higher advertising rates and mounting competition meant the group's cost per enquiry also crept up 1 per cent.