Last summer, one of BT's (BT.A) employees walked into its head office near St Paul’s cathedral and made the sort of outrageous claims that no management likes to hear. Apparently its Italian operations were cooking their books. Once, such allegations might have been glanced at and then swept under the carpet. No more. BT has a process in place for whistleblowers: under its code of ethics, suspected violations have to be reported promptly to the chairman of its nominations and governance committee.

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