Sector Focus 

Rise of the (banking) machines

Rise of the (banking) machines

For major lenders trying to cut costs, the rising popularity of online banking could be a convenient trend. Mobile banking usage by UK retail customers increased by more than half during the two years to October 2016, according to ebenchmarkers data. What’s more, research consultancy CACI predicts that banking app transactions will more than double by 2022, while desktop and laptop interactions will decline by almost two-thirds.

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