FTSE 350 Review 2019 

FTSE 350: More regulation for telcos?

FTSE 350: More regulation for telcos?

In December 2018, the UK’s Competition and Markets Authority (CMA) announced reforms to tackle the “loyalty penalty” impacting millions of people. The CMA looked at five markets highlighted by a super-complaint from Citizens Advice in September – including mobile phone contracts and broadband – and identified a total loyalty penalty of around £4bn every year across such markets, whereby companies penalise existing customers by charging them more than new customers.

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