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Dotdigital customer loyalty grows

The software group expects softer revenue next year, but anticipates earnings in line with expectations for its full year ended in June
April 15, 2020

Dotdigital (DOTD) said that it anticipates softer revenue, but expects to deliver on consensus earnings for its full year to the end of June. The marketing software company flagged an expected slowdown of new business wins due to cancellation of events and decision deferrals. Still, the company boasts strong future revenue visibility, with 90 per cent of sales recurring, of which 90 per cent is contracted. 

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Management said that it has seen continued growth in messaging volumes and omnichannel usage from existing customers, supporting customer loyalty and its core services and business model. Temporary closures by some of its clients have impacted sales, but the company’s client base is well-diversified, with no client representing more than 1.5 per cent of overall revenue.