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Help

We hope you find our website easy to use, intuitive to navigate, and most importantly, valuable as an investment resource. But with so much content and data available, you're bound to have questions about where things are and how to access them. Here are some frequently asked questions and the Customer Services team contact details in case you need further guidance.

 

USING THE WEBSITE:

 

Customer Services Team

For queries regarding digital/editorial issues please call 0207 8733202

For queries regarding subscriptions/renewals/upgrades please call 0844 848 0106

International: +44 (0)1795 414 942

Hours (UK times):

Monday through Friday: 08:00 to 20.00

Saturday: 09:00 to 13:00

For email queries on:

Subscriptions / renewals/ upgrades

Missed copies/late deliveries

Cancellations

Please email: ic.cs@ft.com

For email queries on: Digital/editorial issues

E-mail opt-outs/opt-ins

Tools and functionality

Please email help.ic@ft.com

 

How do I change my email address?

Once logged into the Investors Chronicle website, you can change your e-mail address by clicking on your 'screen name' in the centre at the top of the screen. In this page, under the 'My Details' tab you can change your e-mail address.

If you wanted to have your alerts go to a second or different e-mail address than usual, you can change these settings within the 'My Alerts' tab.

 

I want to receive Investors Chronicle editorial emails how do I do this?

Once logged into the Investors Chronicle website, you can change your e-mail preferences by clicking on your 'screen name' in the centre at the top of the screen. While in this page, under the 'My E-mails' tab, you can set your e-mail preferences. Please note that if you wish to add, amend or cancel your portfolio e-mail alerts too, this can be done under the 'My Alerts' tab on the same page. Once you have amended your settings, scroll down and click 'SAVE'.

 

How can I unsubscribe from e-mails?

Once logged into the Investors Chronicle website, you can change your e-mail preferences by clicking on your 'screen name' in the centre at the top of the screen. While in this page, under the 'My E-mails' tab, you can set your e-mail preferences. Please note that if you wish to add, amend or cancel your portfolio e-mail alerts too, this can be done under the 'My Alerts' tab on the same page. Once you have amended your settings, scroll down and click 'SAVE'.

If you have already unsubscribed and have continued to receive e-mail, please e-mail our customers services team (help.ic@ft.com) who will be happy to investigate and stop any future e-mails from reaching your inbox.

 

How can I change my screen name?

By changing your screen name, you can add comments to articles without people seeing your e-mail address. If you would like to change your screen name, please log in to the Investors Chronicle website and click on your current screen name in the centre at the top of the screen – this will take you to 'My Account'. It's in this page that you can change your screen name.

Any comments you post will be attributed to your screen name. Screen names containing inappropriate language will be rejected.

 

How can I delete a portfolio?

You can quickly and easily delete any unwanted portfolios you have previously set up. Please log in in to the Investors Chronicle website and within the top red bar, click 'My Portfolio'. It's within this page that you can delete any portfolio that you no longer which to use.

Why can I only add UK equity companies to my portfolio?

Investors Chronicle only offers access to companies listed on the London Stock Exchange. These companies are mostly UK companies but you may also come across a few non-UK companies listed. Our portfolio data comes through from a third party company and, at this time, this is the only data we publish.

 

Some of the articles on the website do not make it to the print edition. Why not?

While we publish current stories to the website as the week progresses, we select only the most relevant news and articles for the printed magazine. If you feel that you would benefit from upgrading to a package that offers online access, please call our Customer Services team (details at the top of this page).

 

How can I change my password?

You can change your password by logging into the Investors Chronicle and clicking on your 'screen name' in the centre at the top of the screen and then scrolling down to 'login details' in 'My Details'. Once you have changed your password, please click 'SAVE'. Must contain at least 6 characters. Please use letters and numbers only.

 

PRINT SUBSCRIPTION ENQUIRIES:

 

Customer Services Team

Tel: 0844 848 0106

International: +44 (0)1795 414 942

Hours (UK times):

Monday through Friday: 08:00 to 20.00

Saturday: 09:00 to 13:00

Email: ic.cs@ft.com

 

The delivery of my print magazine is late. What can you do to help me?

From time to time, inevitable delays to Royal Mail can occur, for example due to snow. All magazines are labelled as 'time sensitive' and so we hope that these do arrive when they should. If however your printed magazine has been delayed repeatedly, please do get in touch with our Customer Services Team and we can add a 'tracker' to the package.

 

I subscribed, but haven't received a copy yet - why not?

Please allow up to 2 weeks for delivery of your first subscription copy.

If you've still not received your first issue, please contact our Customer Services Team.

 

I am moving house. How do I change my address?

You can change your address by logging on to investorschronicle.co.uk and clicking on your current screen name in the centre at the top of the screen – this will take you to 'My Account'. It's in this page that you can change your screen name. Alternatively you can contact our Customer Services Team. Please note we do need 1 weeks' notice to guarantee that your address can be changed in time for your move date.

 

GENERAL SUBSCRIPTION ENQUIRIES:

 

Customer Services Team

Tel: 0844 848 0106

International: +44 (0)1795 414 942

Hours (UK times):

Monday through Friday: 08:00 to 20.00

Saturday: 09:00 to 13:00

Email: ic.cs@ft.com

 

When does my subscription expire?

If you pay by Direct Debit, your subscription will continue until you ask us to stop sending the magazine. If you pay by cheque, credit or debit card, you will find your subscription end date on the letter confirming your subscription and on your renewal letters.

 

Why are you writing to me before my subscription has ended?

We will send you renewal notifications each year if you pay by credit card, debit card or cheque. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription. If you do not wish to receive these letters, why not consider renewing by Direct Debit? Your payment will be taken on a regular basis and your copies will simply continue until you tell us to stop sending them.

 

How do I renew my subscription?

If you're paying by Direct Debit your subscription will continue automatically at the rate you are on until we advise you otherwise. You need do nothing, and we will continue to send copies out to you every week. If you pay by credit or debit card, or cheque, we will send you advice and renewal prices in advance of the end of your subscription.

 

What happens when my subscription comes to an end?

If you are paying by Direct Debit, your subscription will automatically continue with regular payments. If you paid by credit or debit card or by cheque, we'll send you letters to ensure you have enough time to renew your subscription before it ends.

 

I want to cancel my subscription. What should I do?

If you could like to cancel your subscription please call our Customer Services Team.

 

 

ABOUT INVESTORS CHRONICLE MAGAZINE FOR IPAD APP

 

What is included in the App?

The Investors Chronicle App delivers the most recent copy of Investors Chronicle magazine to your iPad every Friday morning. It also contains an archive of past editions and you'll be able to access all issues that you have purchased.

Within the App you will also have access to our free investment guides. This series of guides, designed to help you make sense of your investments, will cover a wide range of topics. Planned topics include income drawdown, unit trusts, Sipps, funds and investing for children. We will be adding a new guide every two months, so keep coming back to the App to ensure you don't miss out. Our investment supplements will offer in-depth comment and analysis on a wide range of key investment topics.

 

When is the latest issue available each week?

The latest issue will download to your iPad automatically every Friday morning.

 

What devices does it work on?

The App is currently only available for iPad. We recommend running iOS5 or above to enjoy the best App performance.

 

Can I use the App offline?

Yes. Once an issue is downloaded it's available for offline use.

 

Is the App available outside the UK?

Yes, however if you're a UK user accessing the App abroad, please be aware of any roaming charges your service provider may have, or just use Wi-Fi only.

 

What other Apps does Investors Chronicle have and what are the differences?

Investors Chronicle currently has three different Apps.

1. Investors Chronicle Lite - for iPhone and Android

Our Investors Chronicle Lite, will help you keep track of your investments and access our analysis and commentary wherever you are.

2. Investors Chronicle Investment Guides

Our Investors Chronicle Investment Guides App contains our free investment guides. This series of guides, designed to help you make sense of your investments, will cover a wide range of topics. Planned topics include income drawdown, unit trusts, Sipps, funds and investing for children. We will be adding a new guide every two months, so keep coming back to the App to ensure you don't miss out.

3. Investors Chronicle magazine for iPad

The Investors Chronicle App delivers the most recent copy of Investors Chronicle magazine to your iPad every Friday morning. It also contains an archive of past editions and you’ll be able to access all issues that you have purchased.

 

Where else can I get help with the App?

If you need support with the App, please email help.ic@ft.com or call 0844 848 0106.

 

How much does the Investors Chronicle for iPad App cost?

To access the most recent issues (priced at £3.99 each), you'll need to subscribe or buy them as single issues from the App Store / Newsstand. We have various subscription packages tailored to suit your individual needs (see Subscription pricing and justification section)

 

I already subscribe to the print edition of Investors Chronicle, how much will it cost me?

To upgrade your print subscription to a print + digital subscription, it will cost you from as little as £10. Plus, included within this price you'll get full online access to all of our premium content on investorschronicle.co.uk, including: share tips delivered straight to your inbox on Thursday evening, Simon Thompson's market insight and share bargains at noon on Monday, and analysis of the latest share moves every day.

Upgrade now by calling us on 0844 848 0106 quoting PRINT.

* If you have 6 - 12 months of your print subscription remaining, you can pay just £20 to upgrade to print + digital access. If you have less than 6 months of your print subscription remaining, you can pay £10 to upgrade to print + digital access. Payment by credit or debit card only. At your subscription renewal, if you choose to upgrade and currently pay by Direct Debit for your magazine subscription you will automatically be moved onto the annual print + digital offer for £165, unless you instruct us otherwise. If you are an overseas subscriber, please call +44(0) 1795 414942.

 

I already subscribe to the online package of Investors Chronicle, how much will it cost me to get access to the iPad edition?

To upgrade your online subscription to a digital subscription which includes access to the iPad edition of Investors Chronicle magazine it will cost you from as little as £15.

Upgrade now by calling us on 0844 848 0106 quoting ONLINE.

* If you have 6 – 12 months of your online subscription remaining, you can pay just £30 to upgrade to our digital subscription. If you have less than 6 months of your online subscription remaining, you can pay £15 to upgrade to our digital subscription. Payment by credit or debit card only. At your subscription renewal, if you choose to upgrade and currently pay by Direct Debit for your online subscription you will automatically be moved onto the annual digital subscription offer for £145, unless you instruct us otherwise. If you are an overseas subscriber, please call +44(0) 1795 414942.

 

I already subscribe to the print and online Investors Chronicle, but I don’t want to receive the printed copy any more. How can I change my subscription?

In order to stop receiving your printed magazine you will need to call us on 0844 848 0106.

 

Where else can I get help with the App?

If you need support with the App, please email help.ic@ft.com or call 0844 848 0106.

Using the Investors Chronicle for iPad App

 

How do I get it?

You can find our App by searching for "Investors Chronicle" both in the App Store and on the Newsstand (if you are running IOS5 or more recent).

 

Searching App Store

 

Searching Newsstand

 

 

As a subscriber, how do I access Investors Chronicle magazine on my iPad?

1. You can find our App by searching for "Investors Chronicle" both in the App Store and on Newsstand (if you are running IOS5 or more recent) or going to investorschronicle.co.uk/ipad.

2. Download the App

3. Open the App and tap 'Log in'. Your password will be the same as the one you registered on and use for investorschronicle.co.uk. If you have forgotten your password, simply visit the site, click on Log in and then 'Forgotten your password?'

 

How long does it take to download?

Download time will depend on the strength of your internet connection. However, it shouldn't take more than a few minutes.

 

How can I make the font bigger?

There are three ways to make the font bigger. You can pinch and zoom, double tap or tap the 'Zoom Mode' button.

 

How do I find an issue?

You can find the latest issue on the home page of the App. Alternatively, to view our back issues you can tap on 'Magazine archive' from the home page.

 

How do I browse the content?

When you're reading an article, just swipe left and right to move through the issue (in either landscape or portrait mode). Alternatively, if you swipe up from the bottom of the screen you can select which page you would like to go to. You can also search the magazine. The search box is found in the top right hand corner of the screen.

 

How do I share an article?

You can share articles by email or Twitter. Simply tap the 'Share' icon at the bottom of the screen.

 

I want to read my purchases on a different iPad.

Simply enter your password once you've downloaded the App, or download the App and the issues you want using your own iTunes password if you purchased in App.

 

I've reset my iPad and lost my purchases.

No problem. If you bought your subscription directly from Investors Chronicle, simply enter your password and you can download the issues you want to read from the magazine archive.

If you have purchased your issues through the App Store, you should go to the Settings in the App and select 'Restore Purchases': iTunes will remember what you have downloaded and paid for.

 

I can't access all of the issues that I am entitled to. Why is this?

In theory, our subscribers should be able to access all issues that they have paid for - even after their subscription expires (in the same way that you would get to keep your printed copies). However, some readers may experience access problems if they have had more than one subscription. If you are having trouble accessing issues you are eligible for please email help.ic@ft.com or call 0844 848 0106.

 

Where else can I get help with the App?

If you need support with the App, please email help.ic@ft.com or call 0844 848 0106.

 

 

HOW TO GET THE BEST FROM THE IC WEBSITE:

 

Finding investment inspiration

■ Share and fund tips

Every week, we put forward investment ideas for shares and funds, and sometimes bonds. Bear in mind that although we spend a lot of time researching them, they are just ideas. Only you can decide whether an investment is appropriate for your individual circumstances. To help you decide whether it is, we categorise share tips into growth, value or speculative, and provide risk ratings. There is a guide to what these ratings mean on the share tips page. Fund tips are classed as either income or growth. All tips are only available to online subscribers.

The share tips page features this week's tips in a 'carousel' at the top of the page. Click on the forward and backward arrows to see all the tips, or click on the image to read the full story. Note that you will not see the tips unless you are an online subscriber and logged in.

Beneath that, we show tip updates classified according to style, and the five best-performing tips in each category. Please note that the performance calculations are not in real time - they are updated weekly.

■ Tip updates

We provide updates on share tips if there is a significant news event or a significant price movement from the original tip price. There are several different ways to browse to these.

■ The share tips filter

This page allows you to see what we've tipped (and updated) recently, and to filter by style. If you want to exclude Aim shares (which are generally ineligible for Isas) you can filter them out by clicking the Main market radial button.

If a share tip has been updated, this is shown beneath the original tip. Fund tips are updated much less frequently as funds are a longer-term investment.

■ Writers' portfolios

Several of our columnists and regular contributors maintain portfolios of shares and other investments. You can view the latest holdings in these using the links at the foot of the share tips page. Note that any valuation calculations are not real-time. The date at which they were last updated is usually shown. You will need to be a subscriber to view these.

■ Stock screens

Screening for shares is a great way to generate ideas. Because we have access to resources like Bloomberg, Datastream and CapitalIQ, we can run sophisticated screens and we use these as the basis for articles. You can access these either from the Shares page, or from the Tips & Ideas page. You will need to be a subscriber to read the articles, but you can use our stock screening tool for free - see Researching your investment ideas for more on how to use it.

■ Trading ideas and technical analysis

We provide frequent commentaries on stock, commodity, bond and forex markets most days. They're written by our resident chartist, who is a chartered market technician and also writes the weekly Trader column. You can access the technical analysis commentary by clicking on Trading Ideas in the Tips & Ideas sub-navigation. This page also shows the IC's unique interpretation of the Coppock indicator, plus trading ideas from selected external contributors.

 

Researching investment ideas

■ Share data and analysis

The Shares page is your gateway to a world of data and analysis on UK and international quoted companies. Every company on the Official List of the London Stock Exchange, plus those on the Alternative Investment Market, has its own set of pages showing share prices, charts, full financial data, dividend information, plus the latest IC view and articles about that company from both Investors Chronicle and the Financial Times. Many companies also provide annual reports and other investor relations information on the company page.

To find a company, simply start typing its name or stock-exchange symbol (eg Vodafone, or VOD) into the search box at the top of the page. The search tool will immediately start showing potential matches.

■ Company data pages.

The share price and financial data on our website is supplied by Thomson Reuters, a global information provider whose data is used in many of the City's dealing rooms. It is updated every 15 minutes.

Once you've arrived on your company data page, you can see the basic share data plus the latest IC view at the top. Use the tabs below to navigate to news, background information, directors dealings, company accounts and brokers' forecasts. If you want a bigger chart with the ability to add overlays and compare to other shares or indices, click on the Interactive Chart link at the top of the page. In many cases, you can also download company annual reports and other investor relations content from the company page on our site.

■ Using the stock screening tool

You can use the stock screening tool to find shares that match your particular criteria - such as P/E ratios below a certain level, or a minimum dividend yield. You can access the tool from the Shares page, or from the home page. You can save the results of your screen for future reference.

■ Fund, ETF and investment trust data

We are in the process of consolidating fund data on a single platform, but currently investment trust data is handled differently to data on managed and exchanged-traded funds. Use the search box on the Funds & ETFs to find the fund you're looking for; investment trusts will be shown as equities, since they are effectively quoted investment companies. Data pages on funds and ETFs show you basic information about performance and charges, and in some cases, you can download a more comprehensive fact sheet. Investment trust data is focused on NAV and share price performance.

■ Searching our archive

You can use the search field in the main site header to look either for articles, or for fund or share prices. Use the two radial buttons to flip between prices and articles. For article searches, results will be shown in order of relevance. You can also use so-called Boolean logic - inserting terms like AND, OR and NOT. For instance, "Enterprise NOT Inns" would look for articles about outsourcing group Enterprise, but exclude those about pubs group Enterprise Inns.

 

Monitoring your investments

■ Daily news and results

Each day, we produce a handy summary of the key corporate announcements and business press headlines. It appears on the home page and the shares page.

■ Portfolio tool

You can keep track of your investments using our portfolio tool. You need to be a registered user to do so. Access is via the link on the home page, or in the header/footer of every page. The portfolio can handle long or short transactions, and you can opt to simulate the effect of dividend reinvestment, or receiving dividends as cash.

■ Watchlists

A watchlist is like a portfolio, but without any transactions. To use one, just set up a portfolio and when it comes to adding individual stocks, select 'Watch' instead of buy or sell.

■ Dividend and company calendars

The dividend calendar is accessed from the shares page. It shows the ex- and payment dates for dividends declared but not yet paid, arranged in order of ex date. It also gives the amount of the dividend and the likely full-year yield on the shares.

The company calendar is a week-ahead view of company reporting. Because companies are no longer required to disclose their reporting dates to the stock exchange, it does not claim to be comprehensive. The company calendar also includes key economic data release dates.

■ Alerts

You can opt to receive email alerts based on either company share price movements (above or below certain thresholds, or by more than a certain amount) or on company news (get an email when we publish an article about a company). You can set alerts direct from company data pages (click on 'Alert') or from the alerts hub, which you can access from the home page link.

STILL HAVING PROBLEMS? OR GOT A SUGGESTION?

We've created a page where users can make suggestions or ask for advice about any aspect of the website. Access the page here.

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