Help

Customer service

For details on how to contact our customer service team, click here
 

Using the website

How do I change my email address?
Once logged into the Investors Chronicle website, you can change your e-mail address by clicking on 'My Account' and selecting 'My Details' from the drop-down menu. 
If you wanted to have your alerts go to a second or different e-mail address than usual, you can change these settings by selecting 'My Alerts' from the same drop-down menu.

How do I change my password?
You can change your password by logging into the Investors Chronicle and clicking on my account then my details. Under log in details section on this form, there is a link to reset password from there please follow the instructions on screen.

How do I sign up to Investors Chronicle's editorial emails?
Once logged into the Investors Chronicle website, you can change your e-mail preferences by clicking on my account then my details. While in this page you can also set your e-mail and marketing preferences.
Once you have amended your settings, scroll down and click 'Save'.

How can I change my screen name?
By changing your screen name, you can add comments to articles without people seeing your e-mail address. If you would like to change your screen name, please log in to the Investors Chronicle website and my account then my details. It's on this page that you can change your screen name.

Any comments you post will be attributed to your screen name. Screen names containing inappropriate language will be rejected.

How can I delete a portfolio?
You can quickly and easily delete any unwanted portfolios you have previously set up. Please log in to the Investors Chronicle website and click on 'My Portfolio'. It's within this page that you can delete any portfolio that you no longer wish to use.

Why can I only add UK equity companies to my portfolio?
Investors Chronicle only offers access to companies listed on the London Stock Exchange. These companies are mostly UK companies but you may also come across a few non-UK companies listed. Our portfolio data comes through from a third party company and, at this time, this is the only data we publish.

Some of the articles on the website do not make it to the print edition. Why not?
While we publish current stories to the website as the week progresses, we select only the most relevant news and articles for the printed magazine. If you feel that you would benefit from upgrading to a package that offers online access, please click here for your upgrade options, or call our customer services team (details at the top of this page). 
 

Magazine delivery enquiries

The delivery of my print magazine is late. What can you do to help me?
From time to time, inevitable delays to Royal Mail can occur. All magazines are labelled as 'time sensitive' and so we hope that these do arrive when they should. If however your printed magazine has been delayed repeatedly, please do get in touch with our Customer Services Team and we can add a 'tracker' to the package.

I subscribed, but haven't received a copy yet - why not?
Please allow up to 2 weeks for delivery of your first subscription copy. If you've still not received your first issue, please contact our Customer Services Team who will be able to help. 

I am moving house. How do I change my address?
You can change your address by logging into the Investors Chronicle website and clicking on 'My Account' and selecting 'Delivery Address' from the drop-down menu. Alternatively you can contact our Customer Services Team.
Please note we do need 1 weeks' notice to guarantee that your address can be changed in time for your move date.
 

General subscription enquiries

When does my subscription expire?
If you pay by Direct Debit, your subscription will continue until you ask us to stop sending the magazine. If you pay by cheque, credit or debit card, you will find your subscription end date by clicking on 'My Account' and selecting 'My Subscription' from the drop-down menu. Alternatively, you can also find this information on the letter confirming your subscription and on your renewal letters.
Please note, unless you cancel your subscription before we have started providing any part of it to you (in which case we will provide you with a full refund), you will only be able to cancel your subscription at the end of your current subscription period. To see our full cancellation wording, please click here. 

Why are you writing to me before my subscription has ended?
We will send you renewal notifications if you pay by credit card, debit card or cheque. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription. If you do not wish to receive these letters, why not consider renewing by Direct Debit? Your payment will be taken on a regular basis and your subscription will continue unless you tell us otherwise. 

How do I renew my subscription?
If you're paying by Direct Debit your subscription will continue automatically. You need do nothing, and we will continue to send copies out to you every week. If you pay by credit or debit card, or cheque, we will send you advice and renewal prices in advance of the end of your subscription. You can also renew your subscription, and your upgrade options, by clicking on 'My Account' and selecting 'My Subscription' from the drop-down menu. 

I want to cancel my subscription. What should I do?
If you could like to cancel your subscription please call our Customer Services Team (details at the top of this page).
 

Investors Chronicle magazine app (iOS, Android and desktop)

What is included in the App?

The Investors Chronicle App delivers the most recent copy of Investors Chronicle magazine to your mobile device, tablet or desktop every week. It also contains an archive of past editions and you'll be able to access all issues that you have purchased.

As a reader you will benefit from:

• Clear to read font and format
• Responsive design – you’ll be able to read Investors Chronicle on your mobile device (including iOS and Android), your iPad or Android tablet and desktop.
• Search and discover – navigate your way around your favourite articles more easily
• View all our content as featured in the weekly magazine. Plus, enjoy our suggested content from investorschronicle.co.uk
• Our new scrapbook feature allows you to conveniently store all your favourite articles and bookmarks in one place

Accessing the magazine App
If you are Print + Digital subscriber or a Digital subscriber the app comes included as part of your package. The latest issue will be available to download by the latest every Friday morning.

What devices does it work on?
The App is available for mobile devices and tablets running iOS7 or above and Android.

To download from Apple visit: investorschronicle.co.uk/ipadapp
To download from Google Play visit: investorschronicle.co.uk/android
For desktop access to the digital edition visit: https://newsstandapp.investorschronicle.co.uk

Can I use the app offline?
Yes. Once an issue is downloaded it's available for offline use.

Is the app available outside the UK?
Yes, however if you're a UK user accessing the app abroad, please be aware of any roaming charges your service provider may have.

Where else can I get help with the app?
If you need support with the app, please email investorschronicle@subscriptions.co.uk or call 01858 438 808. 

I already subscribe to the print edition of Investors Chronicle, how much will it cost me to get access to the app?
To upgrade your print subscription to a print + digital subscription, depending on how far you are in your subscription, the upgrade fee will be prorated across the rest of your term. To view your upgrade options, please click here. 

How long does it take to download?
Download time will depend on the strength of your internet connection. However, it shouldn't take more than a few minutes.

 

How to get the best from Investors Chronicle website

Finding investment inspiration

Share and fund tips:
Every week, we put forward investment ideas for shares and funds. Bear in mind that although we spend a lot of time researching them, they are just ideas. Only you can decide whether an investment is appropriate for your individual circumstances. To help you decide whether it is, we categorise share tips into growth, value or speculative, and provide risk ratings. There is a guide to what these ratings mean on the share tips page. Fund tips are classed as either income or growth. All tips are only available to digital subscribers.

Tip updates:
We provide updates on share tips if there is a significant news event or a significant price movement from the original tip price. There are several different ways to browse to these.

The share tips filter:
This page allows you to see what we've tipped (and updated) recently, and to filter by style. If you want to exclude Aim shares (which are generally ineligible for Isas) you can filter them out by clicking the Main market radial button.

If a share tip has been updated, this is shown beneath the original tip. Fund tips are updated much less frequently as funds are a longer-term investment.

Writers' portfolios:
Several of our columnists and regular contributors maintain portfolios of shares and other investments. You can view the latest holdings in these using the links at the foot of the share tips page. Note that any valuation calculations are not real-time. The date at which they were last updated is usually shown. You will need to be a subscriber to view these.

Stock screens:
Screening for shares is a great way to generate ideas. Because we have access to resources like Bloomberg, Datastream and CapitalIQ, we can run sophisticated screens and we use these as the basis for articles. You can access these either from the Shares page, or from the Tips & Ideas page. You will need to be a subscriber to read the articles, but you can use our stock screening tool for free - see Researching your investment ideas for more on how to use it.

Trading ideas and technical analysis:
We provide frequent commentaries on stock, commodity, bond and forex markets most days. They're written by our resident chartist, who is a chartered market technician and also writes the weekly Trader column. You can access the technical analysis commentary by clicking on Trading Ideas in the Tips & Ideas sub-navigation. This page also shows Investors Chronicle's unique interpretation of the Coppock indicator, plus trading ideas from selected external contributors.

Researching investment ideas

Share data and analysis:
The Shares page is your gateway to a world of data and analysis on UK and international quoted companies. Every company on the Official List of the London Stock Exchange, plus those on the Alternative Investment Market, has its own set of data pages showing share prices, charts, full financial data, dividend information, plus the latest views and articles about that company from both Investors Chronicle and the Financial Times. Many companies also provide annual reports and other investor relations information on the company page.

To find a company, simply start typing its name or stock-exchange symbol (eg Vodafone, or VOD) into the search box at the top of the page. The search tool will immediately start showing potential matches.

Company data pages:
The share price and financial data on our website is supplied by Thomson Reuters, a global information provider whose data is used in many of the City's dealing rooms. It is updated every 15 minutes.

Once you've arrived on your company data page, you can see the basic share data plus the latest Investors Chronicle view at the top. Use the tabs below to navigate to news, background information, directors dealings, company accounts and brokers' forecasts. If you want a bigger chart with the ability to add overlays and compare to other shares or indices, click on the Interactive Chart link at the top of the page. In many cases, you can also download company annual reports and other investor relations content from the company page on our site.

Using the stock screening tool:
You can use the stock screening tool to find shares that match your particular criteria - such as P/E ratios below a certain level, or a minimum dividend yield. You can access the tool from the Shares page, or from the home page. You can save the results of your screen for future reference.

Fund, ETF and investment trust data:
We are in the process of consolidating fund data on a single platform, but currently investment trust data is handled differently to data on managed and exchanged-traded funds. Use the search box on the Funds & ETFs page to find the fund you're looking for; investment trusts will be shown as equities, since they are effectively quoted investment companies. Data pages on funds and ETFs show you basic information about performance and charges, and in some cases, you can download a more comprehensive fact sheet. Investment trust data is focused on NAV and share price performance.

Searching our archive:
You can use the search field in the main site header to look either for articles, or for fund or share prices. Use the two radial buttons to flip between prices and articles. For article searches, results will be shown in order of relevance. You can also use so-called Boolean logic - inserting terms like AND, OR and NOT. For instance, "Enterprise NOT Inns" would look for articles about outsourcing group Enterprise, but exclude those about pubs group Enterprise Inns.

Monitoring your investments

Daily news and results:
Each day, we produce a handy summary of the key corporate announcements and business press headlines. It appears on the home page and the shares page.

Portfolio tool:
You can keep track of your investments using our portfolio tool. You need to be a registered user to do so. Access is via the link on the home page, or in the header/footer of every page. The portfolio can handle long or short transactions, and you can opt to simulate the effect of dividend reinvestment, or receiving dividends as cash.

Watchlists:
A watchlist is like a portfolio, but without any transactions. To use one, just go to the My Portfolio page, click new watchlist and populate the watchlist with shares of your choice. Once saved, the watchlist will be available in your portfolio dashboard view.

Dividend and company calendars:
The dividend calendar is accessed from the shares page. It shows the ex- and payment dates for dividends declared but not yet paid, arranged in order of ex date. It also gives the amount of the dividend and the likely full-year yield on the shares.

The company calendar is a week-ahead view of company reporting. Because companies are no longer required to disclose their reporting dates to the stock exchange, it does not claim to be comprehensive. The company calendar also includes key economic data release dates.

Alerts:
You can opt to receive email alerts based on either company share price movements (above or below certain thresholds, or by more than a certain amount) or on company news (get an email when we publish an article about a company). You can set alerts direct from company data pages (click on 'Alert') or from the alerts hub, which you can access from the home page.