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British gas fined over exit fees and overcharging

British gas fined over exit fees and overcharging

In an industry already beset with major image problems, companies hardly want to be seen ripping customers off. Unfortunately this is exactly what has happened with energy supplier Centrica(CNA). Regulator Ofgem has fined the group £2.65m after it found it had overcharged 94,211 customers, wrongly informed 2.5m that exit fees were chargeable and charged exit fees to 1,698.

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